Success story

Abel David Serrano Diaz moved into 1st line IT support engineer

After completing the Cyber Security Traineeship pathway, Abel David Serrano Diaz progressed from IT Support Specialist into a role at Dovetail IT Support Ltd.

Placed March 2024 with structured training, practical support and a clear route into work.

Abel David Serrano Diaz

Before

IT Support Specialist

Now

1st line IT support engineer

Pathway

Cyber Security

Abel David Serrano Diaz's journey

Why did you start the traineeship?

As an immigrant, I was looking for experts in the IT field who could assess me with the proper certifications and current needs of the market to aim my career without taking too long or choosing the wrong path. That’s why your courses and warranty of getting a job at the end of the first phase got me interested.

What did you enjoy most?

The process was straightforward without any surprises on the way. As you advertised it’s how it happened. The recruitment process was super helpful and friendly. I felt truly taken care of my goals in every way.

What's your current role like?

I’m working as a 1st line IT support engineer. and continuing with my studies towards Cyber Security.

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