Terms and Conditions
These Terms and Conditions are the contract between you and IT Career Change Limited (trading as IT Career Switch) (“us”, “we”, “our”, etc.). By visiting or using Our Website, you agree to be bound by them.
These Terms and Conditions are based on a set written by IT Career Change Limited and released under licence. They protect your rights as well as ours.
We are: IT Career Change Limited, a company registered in England and Wales.
You are: Anyone who uses Our Website or purchases Our Products and/or Services
Please read this agreement carefully and save it. If you do not agree with these terms you should leave Our Website immediately.
In this agreement:
“Assessment” means internal exams and Livelabs provided as part of our training packages
“Consumer” means an individual acting outside the course of business
“Content” means any content in any form published on Our Website by us or any third party with our consent
“Continuous Payment Authority” means your written authority for us to take payments from your bank account or credit card for the purpose of paying the Course Fees
“Course” means any Course, unit or units of learning you purchase from us
“Course Fee/s” means the amount payable by you for the Service or Product
“Course Materials” means all material provided by us and/or any of our course providers to you following your Enrolment, which shall include, but is not limited to: online learning materials – including login passwords; and online mentoring and tutoring
“Course Provider” means any of our Course manufacturers who provide our online training courses
“Course Rules” means and shall include any rules, regulations, standards, policies, codes, charters and guidelines prescribed and/or endorsed by us and by our Course Providers as enforced from time to time
“Enrolment” means your enrolment in a Course
“Enrolment Date” means the date on which we confirm your Enrolment or such other date as determined by us
“Exam” means an exam or compulsory test set by a Course Provider
“Guarantee” means the written instrument that sets out the terms of an indemnity
“Intellectual Property Rights” means patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information – including know how, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world
“Interest Free” means that there is no interest cost provided under the Agreement
“Learning Portal” means an online gateway to Courses, Resources and other Learning Materials which facilitate e-learning
“Online Learning System” means an internet-based system hosted by one of our Course Provider , for delivery and management of the Course and the system may include, but is not limited to, online learning materials, online mentoring and tutoring and online assessments and the IT Career Change Limited website
“Order” means an offer by you to purchase Products or Services in accordance with these Terms
“Our Website” means any website of ours, and includes all web pages controlled by us
“Payment Default” any payment overdue for the Course Materials
“Post” means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases “Posted” and “Posting” shall be interpreted accordingly
“Products or Services” means any of the Products or Services we offer for sale on Our Website, or, if the context requires, Products or Services we sell to you
“Service” means the provision of the Course by us and/or any of our Course Providers.
“Student” means a single user to any of the Online Learning Systems by a unique username and protected by a user defined password
“Terminate” means, in respect of the subject matter where it is referred to, to terminate the Agreement and demand full payment of all amounts due under it; and also refers to the termination of any contract between you and Us
“Terms” means the Terms and Conditions set out in this document
In this agreement unless the context otherwise requires:
2.1 a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation;
2.2 these terms and conditions apply to all supplies of Products and/or Services by us to any customer. They prevail over any terms proposed by you;
any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;
2.3 except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person;
in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party;
the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;
2.4 a reference to an act or regulation includes new law of substantially the same intent as that act or regulation;
2.5 in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party;
these terms and conditions apply in any event to you as a buyer or prospective buyer of our Products or Services and so far as the context allows, to you as a visitor to Our Website;
2.6 this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail;
3. OUR CONTRACT WITH YOU
3.1 These Terms and Conditions, and the Continuous Payment Authority if applicable, contain the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2 Each party acknowledges that, in entering into this agreement, he does not rely on any representation, statement, promise, assurance, warranty, information or document or other term not forming part of this agreement.
3.3 If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4 Because we rely on our suppliers, we do not guarantee that Products or Services advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Products or Services.
3.5 The price of Products or Services may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy/bought those Products or Services.
3.6 If at any time, you buy Products or Services from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
4. YOUR OBLIGATIONS
4.1 Ensure that the Terms of the Order are complete and accurate;
cooperate with us in all matters relating to the Service;
4.2 Provide us with such information and material as we may reasonably require in order to supply the Service, and ensure that such information is accurate in all material respects;
4.3 If the performance of any of Our obligations is prevented or delayed by any act or omission by You or failure by you to perform any relevant obligation – “Default”:
4.4 We shall, without limiting our other rights or remedies, have the right to suspend performance of the Service until you remedy the Default, and to rely on the Default to relieve us from the performance of any of our obligations to the extent that the Default prevents or delays performance of any obligation; and
4.5 We shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from your failure or delay to perform any of your obligations set out in this clause; and
4.6 You shall reimburse us on written demand for any costs or losses sustained or incurred by Us arising directly or indirectly from any Default.
4.7 We shall, without limiting our other rights or remedies, have the right to cancel your package if evidence of cheating has occurred, and will not be liable to return any course fees paid thus far.
5. ACCEPTANCE OF YOUR ORDER
5.1 Your Order is an offer to buy from us. Nothing said or done by us is an acceptance of an Order until we confirm acceptance in writing, referring to the order. Your Order is a request to Us that if accepted digital content will be supplied to you within four working hours.
5.2 A quotation shall be valid for a period of fourteen (14) calendar days from the date of issue, unless we notify you in writing that we have withdrawn it during this period.
5.3 We shall accept your Order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and the related information for delivery of the Products or Services.
5.4 You confirm that you are solely responsible for ensuring that you possess the necessary skills and experience required to enrol in a specific Course and that you will comply with the Course Rules.
5.5 If we do not have all of the Products or Services you order in stock, we will offer you alternatives. If this happens you may:
- accept the alternatives we offer;
- cancel all or part of your Order.
5.6 Your Enrolment will be limited to the period specified for your Course or training package; commencing on the Enrolment Date.
5.7 You confirm that you understand any and all pre-requisite skills or experience
applicable to your proposed Course and exam. You acknowledge and agree that your Enrolment and continued participation in a Course is subject to you complying and continuing to comply with the Course Rules.
6. PRICE AND PAYMENT
6.1 The price payable for the Products or Services that you order is clearly set out on Our Website.
6.2 Payment for all Courses must be made in advance in accordance with these terms and conditions by credit card or debit card, or in accordance with the Continuous Payment Authority. We accept payment via Visa, Visa Debit and MasterCard. We currently also accept payment via bank transfer, PayPal.
6.3 The Course Fees will be as set out in the quotation provided by Us to You. If we have not, for any reason, provided you with a quotation or the quotation has expired, the Course Fees will be determined by the price list in force at the time. Prices may change at any time, but price changes will not affect any orders that have been confirmed by Us in writing.
6.4 It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Products or Services until you have confirmed that you wish to buy at the new price.
6.5 Prices include UK value added tax (“VAT”). If you show that you reside outside the United Kingdom, VAT will be deducted at the payment point. If the rate of VAT changes between the date of the Order and the Enrolment Date, the amount of VAT payable will be adjusted unless you have already paid for the Course in full before the change in the rate of VAT takes effect.
6.6 Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling (£) will be borne by you.
6.7 Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
6.8 If, by mistake, we have under-priced Products or Services, we will not be liable to supply those Products or Services to you at the stated price, provided that we notify you before we dispatch it to you.
6.9 If we owe you money (for any reason), we will credit you/provide a refund as soon as reasonably practicable but in any event no later than fourteen (14) days from the date when we accept that repayment is due.
6.10 When Products or Services are purchased in packages which include exams and/or assessments, and there is any form of financing agreement in place with us, 50% of the costs of exam and/or assessment traineeship must be paid prior to exam/assessment bookings being made or authorised.
6.11 Without limiting any other remedies or rights that we may have, if you do not pay us on time:
- we will charge an unpaid instalment fee of £30 for each missed instalment;
- we may cancel the Continuous Payment Authority and require you to pay any outstanding balance in full
- terminate this agreement by giving you written notice and requiring you to pay all outstanding amounts owing to us within fourteen (14) days of being notified of such in writing.
- We reserve the right to continue attempts to collect any failed payment for a period of four months from the due date of such payment or refer your payments to a 3rd party to recover.
6.12 Should you have a payment dispute, please contact ([email protected]) promptly and provide all relevant details relating to your dispute.
6.13 Clause 6.3 and Clause 6.11 (including all sub-points) of this paragraph shall not apply for the period of the dispute if you dispute the payment owing in good faith and let us know promptly after receiving an invoice that you dispute it.
6.14 Subject to any exception stated or outlined in these Terms and Conditions or in any Product or Service listing, Course Fees cover all Course Materials.
6.15 Upon termination of this agreement for any reason:
- You shall immediately pay us all outstanding invoices and interest. In respect of a Product or Service supplied but for which no invoice has been submitted, we shall submit an invoice which shall be payable by you immediately on receipt; and
- You shall return all Course Materials which have not been fully paid for; and
The accrued rights, remedies, obligations and liabilities of the parties as at the expiry or termination shall be unaffected, including the right to claim damages which existed at or before the date of termination or expiry; and
Clauses which expressly or by implication survive termination shall continue in full force and effect.
7. SECURITY OF YOUR CREDIT CARD
7.1 We take care to make Our Website safe for you to use.
7.2 Card payments are not processed through pages controlled by us. We use one or more online payment Service providers who will encrypt your card or bank account details in a secure environment.
7.3 Online payments for purchases made directly through Our Website are handled via PayPal. Other payments, for purchases not made directly through Our Website, are handled by HSBC These organisations comply with all required laws, regulations and correct procedures.
7.4 We are registered with Security Metrics which provides Us with fully supported PCI DSS (Payment Card Industry Data Security Standard) compliance certification. Should you wish to request a copy of Our compliance certificate, please contact us on [email protected]
8. CANCELLATION AND REFUNDS
8.1 This clause applies if you purchase Products or Services as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”).
8.2 The following rules apply where you have a right to cancel your Order:
- Firstly, any cancellation request must be made to us via our cancellation form. Our cancellation form can be accessed on the following URL: https://itcareerswitch.co.uk/cancellation-request/. Cancellation via any other medium will not be accepted.
- If you have ordered Products or Services, but not received them, you may cancel your order without giving a reason, at any time within fourteen (14) days of your order. You will have no obligation and we will return all of your money.
- If you have ordered Products or Services, have received them and have not logged in you may cancel your order without giving a reason, at any time within fourteen (14) days of your order. You will have no obligation and we will return all of your money.
- If you have ordered Products or Services, have received them and have accessed the account ie logged in, you void your right to cancel within fourteen (14) days of your order. You will be legally liable for the full amount of the training whether having paid in one lump sum or via instalments.
- We cannot process any cancellations once the fourteen (14) day cancellation period has expired.
8.3 Job Guarantee and Money Back Policy
We will endeavour for a period of 15 weeks from successful completion of your training package to obtain for you a Job opportunity within your chosen field.
• If no job opportunity has been offered upon completion of the mandatory training/assessments and 15 weeks has passed then we will refund all monies other than official exam costs within 10 working days provided that all the following conditions have been fulfilled:
- All training exams and assessments deemed necessary by us or the Course Providers must have been passed within the stipulated time period.
- All monies owed by you must be paid in full.
- No offer of a job with a starting salary of £21,000 or more per year has been made to you. For those on the Coding and Health & Safety Traineeships no offer of a job with a starting Salary of £25,000 or more per a year has been made to you.
- Have not failed to attend a job interview without a valid reason within a 20mile radius of your home location.
- Have not failed to respond to our or our partner’s communications during the recruitment process.
- Do not require sponsorship and have the right to work in the UK indefinitely.
You are not obligated to but if you choose to accept a job offer for less than our salary guarantee outlined above this will void the money-back guarantee. This could be applicable for students seeking part-time or contract positions instead of full time.
9. LIABILITY FOR DEFECTS
9.1 Please examine the Products or Services received from us immediately upon receiving them.
9.2 Should you discover a defect, fault or technical issue relating to our Products or Services or the Online Learning System/Learning Portal, please report this to [email protected] and include all relevant details. We will attempt to resolve such problems without undue delay. You agree to provide us with such diagnostic information as we may reasonably require in order to resolve the issue.
9.3 Before reporting a defect, fault or technical issue relating to our Products or Services, please carefully re-read the provided instructions to ensure that you have followed the correct procedure.
9.4 Please carefully check the stated technical requirements on Our Website for our Products and Services before placing an Order.
9.5 When a reported defect, fault or technical issue is confirmed, we will provide this information to the relevant party for rectification without undue delay.
9.6 If any defect, fault or technical issue is found, we shall:
- ensure rectification, where applicable;
- provide the information to the relevant party for rectification, where applicable.
9.7 We will only provide a defect related refund should the following conditions
- the Products or Services are defective to the point of being unfit for purpose.
- the Products or Services are proven to be of unsatisfactory quality.
9.8 Whilst we make reasonable efforts to ensure the accuracy of Course Materials, we do not represent, warrant or guarantee that the Course Materials will be error-free.
9.9 You expressly acknowledge and agree that due to the rapidly evolving nature of information technology, Course Materials may become outdated and/or incorrect at any time and changes to the course material may be made at any time after purchase.
9.10 For the avoidance of doubt, we will not refund Course Fees solely on the basis that Course Materials are not error-free, accurate and/or up-to-date and/or have been changed after purchase.
9.11 We shall have no responsibility or liability to you for your inability to access the Online Learning System/Learning Portal due to issues beyond our control, such as the speed of your modem (or other connection devices used), your use of third-party security software or firewall/proxy servers, or the performance levels of your Internet Service provider.
9.12 We will reasonably endeavor to ensure that whilst you are enrolled on a Course, the Course Materials will be available to you via the Online Learning System/Learning Portal on an uninterrupted basis save for:
- unavailability due to Our or a Course Providers scheduled maintenance of the Online Learning System/Learning Portal; or
- additional downtime measured on a monthly basis not exceeding 3% of all other time during that month; or
- an event outside of Our control.
10. DELIVERY OF PRODUCTS AND SERVICES
10.1 Products or Services are delivered within a maximum of 3-5 days from the day you place an Order to purchase the Products or Services.
10.2 Delivery of login details will be made to the email address stipulated in your order. You must ensure that the email address provided is correct.
If we are not able to deliver your Products or Services within 3-5 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
10.3 We will deliver the Training package in instalments as outlined on our Website via the step by step process.
10.4 If you are unable to satisfactorily pass an exam or assessment or other step required by the relevant Course then we will not be obliged to provide any further part of the Products or Services.
10.5 Products or Services are sent at your own risk and we will not be held liable should incorrect delivery details be provided to us.
10.6 If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So, we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
10.7 Some Products or Services are hosted on external sites belonging to the Course Provider and we cannot be held liable for any delays or issues caused by circumstances out of our direct control.
10.8 Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
10.9 We have the right to make any change to a Product or Service which is necessary to comply with any applicable law or which does not materially affect the nature or quality of the Product or Service.
10.10 We cannot supply equipment, computers, aids or software for any Student. However, we will endeavour to supply any information a Student requires in terms of exam bookings and special needs.
10.11 Unless expressly stated, Course Materials and Course Fees do not include certification fees, exam fees, personal stationery, special materials, texts or any other study related material that you may elect to purchase.
10.12 The mode of assessment varies between Courses and between Course Providers and may include online assessments and/or submission of written assessments – or any combination thereof. We reserve the right to change the mode of assessment applicable to any Course at any time, including after your Enrolment. We will however, where practical, give you reasonable notice of any change to the mode of assessment.
10.13 You are entirely responsible for any costs and expenses related to accessing and/or running the Course Material on any computer system. We strongly recommend that before enrolling on any Course, you confirm the compatibility of your computer system with the published specifications for Course Materials for that Course.
10.14 You will have access to the course material for the duration of 12 months unless otherwise stipulated.
11. CV RE-BUILDS
11.1 Our CV re-build is only available to Students who have completed all of the relevant steps on their course package before unlocking this feature.
11.2 Students who are on monthly instalment plans must have completed at least 50% of their instalments before access to the CV rebuild service is granted. Students have the option to pay their balance off earlier in order to unlock this feature
12. TRAINING PACKAGES INCLUSIVE OF EXAMS
12.1 Upon purchasing a package, you are enrolled onto a license period as stipulated per that package.
12.2 If you have purchased a package that includes exams in your purchase price, you must take any exams, within the original agreed student license period from the initial Enrolment Date; unless otherwise agreed at the time of Enrolment.
12.3 For the avoidance of doubt, you will not be able to request a refund of the exam fees outside of your legal Consumer Rights and the Terms set out here relating to such.
12.4 For the avoidance of doubt, Exam vouchers are only released once all prior steps have been completed and not beforehand.
12.5 For the avoidance of doubt, you will not be able to request multiple vouchers – we will only supply one voucher for a single exam in a series.
12.6 Any terms and/or conditions set by Cisco, CompTIA, Microsoft, NEBOSH and/or any other vendor, in respect of their exam guidelines, are also applicable. It is your responsibility to understand and adhere to those terms and/or conditions.
12.7 In order to book an exam, and only where you have purchased the Course with exam costs included in your Course Fees, you must ensure that no less than 50% to IT Career Change Limited and/or any authorised Lending Partner, are paid prior to booking. If such payments have not been made you will not be able to book your exam.
12.8 Exam fees are charged at the price applicable at the time of your original order. In instances where an exam body increases the cost of the exam prior to you booking your exam, you will then be liable for any difference in this cost. Any difference in cost must be paid in full before you will be able to book your exam.
13. TRANSFERRING AND EXCHANGING COURSES
13.1 If you purchase the Course as a Student, your Enrolment in a Course is personal to you and you may not transfer the Course to any other person.
If you have purchased a Course on behalf of your company or organisation, and have provided that company’s/organisation’s details to us, we may, at Our discretion, transfer your Enrolment/s to other people within your company/organisation only.
13.2 Please contact us on [email protected] if you wish us to consider such a transfer.
13.3 We may at any time assign, transfer or deal in any other manner with all or any rights under this agreement and may subcontract or delegate in any manner any or all of Our obligations to any third party or agent.
13.4 We, at Our sole and absolute discretion, may allow you to apply your Course Fees as a credit against any other Course offered by Us, provided that all of the following conditions are satisfied:
- you notify us within seven (7) business days from your Enrolment Date of your desire to transfer to an alternative Course;
- the Course Fee for the alternative Course is equal to, or less than, the original Course Fee, or you agree to pay Us the difference where the Course Fee for the alternative Course is higher than the original Course Fee;
- you consent to us disabling your login details to preclude continued access to any online training Course Materials in respect of the original Course;
you agree and warrant that you have not made any copies of the Course Materials or reproduced them in any way; and
- you agree and warrant that you have destroyed any Course Materials which you downloaded onto your computer system, or any other such device, as well as destroyed any hard copies of Course Materials that you have gained through the original Course.
14. FOREIGN TAXES AND DUTIES
14.1 If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
14.2 You are responsible for purchasing Products or Services which you are lawfully able to and for the payment of import duties and taxes of any kind that may, or may not, be levied in your country.
15. PRODUCTS OR SERVICES RETURNED
These provisions apply if you buy from us other than as a Student.
15.1 All points, conditions and procedures referred to in Paragraph 7 apply equally to the cancellation and/or return of Products and Services purchased from Us by businesses and organisations. This includes, but is not limited to, Products and Services purchased as corporate training materials.
15.2 Before you return the Products or Services to us, please carefully re-read the instructions and check that you have logged in correctly and complied with any and all provisions relating to the usage requirements.
16. YOUR RIGHTS AND LIMITATIONS OF LIABILITY IF YOU ARE A CONSUMER
16.1 If you are a consumer, we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
a) If your digital content is faulty, you’re entitled to a repair or a replacement.
b) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back
c) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation
If your product is services, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
16.2. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
16.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
16.4 When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
16.5 We are not liable for business losses. If you are a consumer, we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in Clause 23.
17. YOUR ACCOUNT WITH US
17.1 You agree that you have provided, and will continue to provide, accurate, up to date, and complete information about yourself. We need this information to provide you with the requested Products or Services.
17.2 If you use Our Website, or any associated Learning Portals, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe someone has accessed your account without your authority and also login to your account and change your password.
18. HOW WE HANDLE YOUR ACCOUNT CONTENT AND PERSONAL DATA
18.2 You now irrevocably authorise us to publish your feedback, comments and ratings as posted on any review sites including, but not limited to, Feefo. This is done in the context of testimonials.
18.3 You understand that should you provide information or personal data relating to a third party, you are personally responsible for this data. Should this constitute any form of breach of the third party’s rights or of any laws, you will be liable for any legal recourse, relating to any law, which may arise from this breach. We cannot take responsibility for the accuracy or legitimacy of any information provided to us by any user of this site.
18.4 Please notify us of any security breach, unauthorised use of your account or unauthorised provision of personal data. To report a breach of any kind, please contact us on [email protected]
18.5 Personal data is only retained for as long as required to provide the requested Products or Services.
19. REMOVAL OF OFFENSIVE CONTENT
19.1 For the avoidance of doubt, this section is addressed to any person who visits or uses Our Website for any purpose.
19.2 We are under no obligation to monitor or record the activity of any Student or visitor for any purpose; nor do we assume any responsibility to monitor or police any Internet-related activities. However, we may do so without notice to you and without giving you a reason.
19.3 If you are offended by any Content, the following procedure applies:
- Your claim or complaint must be submitted to us at [email protected] and include all information relevant to the complaint;
- after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
- should we decide that the claim or complaint is justified and that we agree with your judgement, we shall remove the offending Content as soon as we are reasonably able;
- the decision on whether or not to remove content from Our Website is solely ours; unless it contravenes any laws or official regulations.
19.4 We reserve the right to re-instate the Content about which you have
complained if it was removed but becomes necessary to re-instate.
19.5 In respect of any complaint made by you or any person on your behalf, whether correctly reported or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
19.6 You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
20. SECURITY OF OUR WEBSITE
20.1 If you compromise the security, integrity or functionality of Our Website we shall take legal action against you.
20.2 You now agree that you will not, and will not allow any other person to:
- modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it;
- link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
- download any part of Our Website, without our express written consent;
collect or use any Product listings, descriptions, or prices for any purposes other than those intended by Us;
- collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
- aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
- share with a third party any login credentials to Our Website;
- Despite the above terms, we now grant a licence to you to:
- create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon you’re not portraying us or any Product or Service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
- your failure to comply with the law of any country;
- your failure to comply with the law of any country;
- any act, neglect or default by any agent, employee, licensee or customer of yours;
- a contractual claim arising from your use of the Products or Services;
- a breach of the intellectual property rights of any person.
22. YOUR RIGHTS AND LIMITATIONS OF LAIBILITY IF YOU ARE A BUSINESS
22.1 If you are a business customer, we warrant that on delivery any products which are goods shall:
(a) conform in all material respects with their description;
(b) be free from material defects in design, material and workmanship;
(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
(d) be fit for any purpose held out by us.
22.2 Subject to Clause 22.1 if:
(a) you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in clause 23.1;
(b) we are given a reasonable opportunity of examining such product; and
(c) where applicable you return such product to us at our cost,
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
22.3 We will not be liable for a product’s failure to comply with the warranty in Clause 23.1 if:
(a) you make any further use of such product after giving a notice in accordance with Clause 22.1(a);
(b) the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
(c) the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
(d) you alter or repair the product without our written consent; or
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
22.4 Except as provided in this Clause 23, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in Clause 23.1.
22.5 Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation; or
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982
22.6 Except to the extent expressly stated in Clause 23.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
22.7 Subject to Clause 22.1:
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract].
23. LIMITATION OF LIABILITY
23.1 Nothing in these Terms and Conditions shall limit or exclude our liability for:
- death or personal injury caused by its negligence, or the negligence of its employees, agents, representatives or subcontractors;
- fraud or fraudulent misrepresentation; or
- breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982 – Title and Quiet Possession
- We shall under no circumstances whatever be liable to you, whether in contract, tort – including negligence, breach of statutory duty – or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Terms and Conditions.
- Our total liability to you in respect of all other losses arising under or in connection with the Terms and Conditions, whether in contract, tort – including negligence, breach of statutory duty, or otherwise – shall in no circumstances exceed the value of the Course Fees paid by You.
23.4 The terms implied by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
24. EVENTS OUTSIDE OUR CONTROL
24.1 For the purpose of the Terms and Conditions, Force Majeure Event means an event beyond our reasonable control including, but not limited to, strikes, lockouts or other industrial disputes – whether involving the workforce of the Supplier or any other party, failure of a utility Service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Suppliers or subcontractors.
24.2 We shall not be liable to you as a result of any delay or failure to perform its obligations under the Terms and Conditions as a result of a Force Majeure Event.
24.3 If the Force Majeure Event prevents Us from providing any Product or Service, we shall, without limiting Our other rights or remedies, have the right to terminate these Terms and Conditions immediately by providing You with written notice.
25. INTELLECTUAL PROPERTY
25.1 All Intellectual Property Rights in, or arising out of or in connection with, the Service shall be owned by us.
25.2 We will defend the intellectual property rights in connection with our Products or Services and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, videos, digital downloads, data, and software).
25.3 All Course Materials are protected by copyright and are intended only for your individual learning purposes.
25.4 The Course Materials provided to you may contain licence agreements from parties aside from Us. Your Enrolment is subject to your compliance with any applicable licence agreements.
25.5 Except as set out below, you may not copy, modify, publish, broadcast, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content or any of the Course Materials, in whole or in part. However, you may:
- retrieve and display the Course Materials and content from the Learning Portal on your computer screen; and
- print one copy of the Course Materials – but not copy or share them in any manner; and
- store the Course Materials in electronic form – but not on any server or other storage device which is connected to a network
- You will be responsible for making good any loss We suffer if you use or copy
the Course Materials, other than in accordance with these Terms and Conditions.
25.7 You may not use our name or logos or trademarks or any other Content on
any website of yours or that of any other person, without our express written permission.
25.8 Subject to the other terms of this agreement, you may download permissible Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.
26.1 A party – “receiving party” – shall keep in strict confidence all technical and/or commercial know how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party – “disclosing party” – or its employees, agents, representatives or subcontractors, and any other confidential information concerning the disclosing party’s business, its Products and its Services which the receiving party may obtain.
26.2 The receiving party shall only disclose such confidential information to those of its employees, agents, representatives or subcontractors who need to know it for the purpose of discharging the receiving party’s obligations under the Terms and Conditions, and shall ensure that such employees, agents, representatives and subcontractors comply with the obligations set out in these clauses as though they were a party to the Terms and Conditions.
26.3 The receiving party may also disclose such of the disclosing party’s confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction.
27. DISPUTE RESOLUTION
27.1 In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.
27.2 The following terms apply in the event of a dispute between the parties:
- If you are not happy with our Services or have any complaint then you must contact us on [email protected]
- If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
- We can propose an ADR Provider or will listen to your proposal. If you are in
any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.
28. MISCELLANEOUS MATTERS
28.1 When we communicate with you we do so through various channels (e.g. telephonic, email, online chat, etc.). You agree that these communications are all contractually binding in the same way as properly signed and dated paper sent by post.
28.2 Where we provide Products or Services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Products or Services for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those Products or Services.
28.3 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
28.4 The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
28.5 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
28.6 Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or commercial courier or by e-mail.
28.7 It shall be deemed to have been delivered:
- if delivered by hand: on the day of delivery;
- if sent by post to the correct address: within 72 hours of posting;
- if sent by courier: on the date and at the time that the courier’s delivery receipt is signed;
- if sent by e-mail to the address from which the receiving party has last sent e-mail: within 48 hours if no notice of non-receipt has been received by the sender.
28.8 This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise. A person who is not a party to the Terms and Conditions shall not have any rights to enforce its terms.
28.9 Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.
28.10 In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
28.11 The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.
28.12 Except as set out in these Terms and Conditions, no variation, including the introduction of any additional terms and conditions, shall be considered to be effective unless agreed in writing and signed by Us.
28.13 Severability – If any provision or part provision of the Terms and Conditions is, or becomes, invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted. Any modification to or deletion of a provision or part provision under this clause shall not affect the validity and enforceability of the rest of the Terms and Conditions.
29. GOVERNING LAW AND JURISDICTION
29.1 These Terms and Conditions, and any dispute or claim arising out of, or in connection with, it or its subject matter or formation – including non-contractual disputes and/or claims – shall be governed by, and construed in accordance with, the Law of England and Wales.
29.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of, or in connection with, this Contract or its subject matter or formation – including non-contractual disputes and/or claims.
Effective date: July 27, 2018
It Career Change LTD Trading as IT Career Switch (“us”, “we”, or “our”) operates the www.itcareerswitch.co.uk website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
It Career Change LTD uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
- We process the following personal data about you which we have categorised as follows:
- Candidate Data; first name, last name, title, date of birth, gender, CV, education, details, employment history.
- Contact Data; billing address, postal address, email address and telephone numbers.
- Financial Data; bank account and payment card details.
- Transaction Data details about payments to and from you and other details of services you have purchased from us.
- Technical Data internet protocol (IP) address, usage, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
- Marketing and Communications Data; your preferences in receiving marketing from us and our interactions with third parties
- We process the listed categories for the following purposes:
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you
To process and deliver your training and attempt to obtain employment suitable for you including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(c) To make suggestions and recommendations to you about prospective work
(d) To contact prospective employers with your CV
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
(c) Consent for the purposes of ensuring our services are suitable for you.
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(c) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(c) Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
- We disclose your personal data to the following recipients or categories of recipients:
- Service providers acting as processors who provide product, IT, and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
- Individuals and organisations who hold information related to your reference or application to work, such as current, past or prospective employers, educators and examining bodies
- Potential employers to increase your chances of finding employment.
- We store the listed categories of personal data for as long as necessary to fulfil the purposes we collected it for, as required to satisfy any legal, accounting or reporting obligations, or as necessary to resolve disputes. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes we process your personal data for and whether we can achieve those purposes through other means, and applicable legal requirements.
- We do not use your personal data for solely automated decision-making or profiling.
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
It Career Change LTD may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of It Career Switch LTD
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.