IT Technician Traineeship

Guaranteed job in IT or 100% of your course fees back

  • Price: £690 or 8 x £99 monthly
  • Study time: 3-6 months
  • Salary: £18k – £25k

Start Your IT
Career Today

Our online IT Technician Traineeship is a convenient and cost-effective way to start a new career in IT. It’s broken down into 3 simple steps, which consist of online courses, practical live labs & the official CompTIA A+ exams.

The training can be completed online in as little as 12 weeks of full-time study, making it perfect for anyone looking at a career change into IT.

Our expert recruitment team works solely with our own graduates on a one-to-one basis to secure your dream role. With partnerships across the whole of the UK and a pro-active approach to securing interviews, we go above and beyond to ensure you are swiftly placed.

If you do not receive a job offer within 12 weeks of successful completion of your studies we will refund 100% of your course fees back to you.

Our unrivaled job/money-back guarantee gives you full confidence that the IT Technician Traineeship is the way to go in kick-starting your new IT career.

Success stories

Don’t just take our word for it. Check out some of our success stories from the 100’s of students who are now happily working in their new career.

Jamie-Rao
Job Before
General Manager
Job Now
Service Desk Analyst @ Go-Ahead
Jamie Rao
IT Technician Traineeship

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Ana-Stanicic
Job Before
Office Manager
Job Now
IT Operations Analyst @ Marylebone Cricket Club
Ana Stanicic
IT Technician Traineeship

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Spencer-T
Job Before
Conference Manager
Job Now
Technical Support Engineer @Ctalk
Spencer Terry
IT Technician Traineeship

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Ed-S
Job Before
Translator
Job Now
1st Line Support @ CDW LTD
Ed Smith
IT Technician Traineeship

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Daniel-Platt
Job Before
Process Manager
Job Now
Service Desk Analyst @ Advanced
Daniel Platt
IT Technician Traineeship

See More

Traineeship overview

The training program is broken down into 3 steps:

Step 1
Courses + Internal exam

You will begin your journey by studying fully accredited courses from reputable industry leaders – Microsoft, CompTIA, and Cisco. You will be given access to your own study portal which includes video tutorials, presentations, and quizzes, specifically designed to ready you for the practical application of the theory that you will learn. 

Once you have worked your way through the course material, you will take a short online exam consisting of multiple-choice questions in order to ensure that you have a firm grasp of the course material. 

Step 2
Practical Live Lab

Your next step will be to make use of our Live Lab which can also be conveniently accessed online. This will give you the opportunity to test your skills in a practical environment – a crucial requirement when stepping into your first role.

By using our hosted platforms, you will be able to work on real-world hardware from your home, allowing you to test your own configurations and the impacts that they have, or to follow the Lab guidelines that are aimed at a specific piece of technology as will be required during your CompTIA exams.

Step 3
CompTIA A+ Exams

The last step in this process is gaining your CompTIA A+ certifications. Here, you will be supplied with in-depth mock tests that will ensure that you are ready to take the official CompTIA exams, which we will book for you once you are ready. The exam can be taken at one of the many Pearson Vue test centres across the UK or remotely from the comfort of your own home.

The CompTIA A+ certification is an essential certification for establishing your IT career and demonstrating the core skills required to work in an entry-level IT position.

Course outline

Below you can find the description of each course that you will be studying in step-1 of the Traineeship. The combination of CompTIA, Microsoft, Cisco & ITIL courses is what gives our students the well-rounded knowledge needed to become job-ready.

CompTIA A+ 220-1001

When choosing your IT courses, the CompTIA A+ 220-1001 training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles as well as providing you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.

The CompTIA A+ certification is the first step towards a professional IT support career. This training course includes the globally recognised CompTIA A+ 220-1001 training course, which is the first part of the CompTIA A+. This will cover all the knowledge required to provide computer maintenance support.

Step 1
  • Mobile Devices
  • Networking
  • Hardware
  • Virtualization and Cloud Computing
  • Hardware and Network Troubleshooting
CompTIA A+ 220-1002

The CompTIA A+ certification exam with exam code 220-1002 is a part of CompTIA’s new A+ core series (Core 1 and Core 2). This core series was released on January 15th, 2019 and is designed specifically for IT technicians who are interested in IT operational roles and technical support such as troubleshooting and solving IT problems.

The CompTIA A+ Exam 220-1002 covers the installation and configuration of operating systems, expanded security, operational procedures and software troubleshooting.

Step 1
  • Operating Systems
  • Security
  • Software Troubleshooting
  • Operational Procedures
CompTIA Network+ N10-007

Networking has become an integral part of any business as companies of all sizes need to share files and keep communication and collaboration as effective and efficient as possible. All the data on the network also needs to be kept safe to ensure that it doesn’t fall into the wrong hands.

The CompTIA Network+ course aims to ready students to do just that. IT professionals that have gained the CompTIA Network+ certification have the ability to not only design networks, but also configure, manage and troubleshoot them and the software and hardware that goes along with networking. They will also monitor the organisation’s networks to ensure that they are secure, whether they are cabled or wireless, and have the necessary knowledge to troubleshoot networks, should a problem arise.

Step 1
  • Design and implement functional networks
  • Configure, manage, and maintain essential network devices
  • Use devices such as switches and routers to segment network traffic and create resilient networks
  • Identify benefits and drawbacks of existing network configurations
  • Implement network security, standards, and protocols
  • Implement physical security
  • Troubleshoot network problems
  • Support the creation of virtualized networks
CompTIA Security+ SY0-601

The CompTIA Security+ is a global certification that validates the baseline skills you need to perform core security functions and pursue an IT security career.

CompTIA Security+ is the first security certification IT professionals should earn. It establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. Security+ incorporates best practices in hands-on trouble-shooting to ensure security professionals have practical security problem-solving skills. Cybersecurity professionals with Security+ know how to address security incidents – not just identify them.

Step 1
  • Threats, Attacks & Vulnerabilities
  • Technologies and Tools
  • Architecture and Design
  • Identity and Access Management
  • Risk Management
  • Cryptography and PKI
Microsoft Windows 10 – 70-697

The Windows 10 course is offered by Microsoft, the leading IT corporation in the world today. This course will teach students how to install, support and maintain the Windows 10 operating system which is currently becoming the most popular and widely-used operating system on the market. It will also teach you to identify and resolve issues concerning the security, application and networks on devices that are running Windows 10.

This course is intended for novice and experienced Network Administrators, Desktop Support Technicians or other IT professionals who have a need to install, configure, and administer Microsoft Windows 10.

Step 1
  • Installing Windows 10
  • Configuring Devices
  • Configuring Network Connectivity
  • Managing Storage, Data and Printers
  • Managing Apps
  • Managing Device SecurityMaintaining Windows 10
  • Troubleshooting and Recovery
  • Deploying Windows 10 Enterprise Desktops
  • Managing User Profiles and User State Virtualization
  • Managing Desktop and Application Settings Using Group Policy
  • Configuring and Managing Client Hyper-V
Cisco CCNA 200-301

Cisco is the worldwide leader in networking that transforms how people connect, communicate, and collaborate.

The Cisco CCNA course is the associate level in Cisco’s certification path and their first step in preparing for a career in IT technologies. The CCNA course validates your skills and knowledge in network fundamentals, network access, IP connectivity, IP services, security fundamentals, and automation and programmability.

CCNA gives you the foundation you need to take your career in any direction.

 

Step 1
  • Routing protocols, including OSPFv2 for IPv4 and OSPFv3 for IPv6
  • VLANs, STP, and EtherChannel (static, PAGP, and LACP)
  • WAN technologies
  • Quality of service (QoS), including marketing, shaping, and prioritization of voice, video, and data
  • Device monitoring protocols, including SNMPv2 and SNMPv3
  • Device management using AAA (authentication, authorization, and accounting) with TACACS+ and RADIUS
ITIL Foundation

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to work in roles such as 1st line Support within IT Service management companies. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.

This course will interest those that wish to gain a better understanding of the correlation between an organisation’s business needs and how IT services can help to meet those requirements. Gaining the ITIL Foundation certification will place you firmly on track towards a career in IT services.

Step 1
  • The ITIL Qualification Scheme
  • Introduction to Service Management
  • ITIL and the Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Service Management Technology
  • How it all Fits Together

Meet your tutors

You are not alone. We give you the support needed to complete your studies with tutors on hand to contact any time you feel stuck.

Leigh
Leigh

I have been studying and working in the IT industry since I was 18. I have worked for a number of different IT companies all around the world, so have gained a good amount of experience working in different environments.
I always keep myself up to date on the latest technology as well as updating my certifications so that I can provide expert tutor support on the latest curriculum.
Pierre - tutor tech, cyber,networking
Pierre

I have more than 20 years of experience in the IT field, this forms the foundation of my commitment to help my students, whatever their abilities may be.
I’m passionate about everything IT. I keep up to date with all my relevant certifications as well as new technologies to ensure I provide the best possible support. In my spare time, I’m also an avid pc gamer and motorcycle enthusiast.

Recruitment

Our specialist recruitment team will work with you on a one-to-one basis to place you into your new IT role. 

calendar
12 week
recruitment period

On completion of your studies, you will be assigned your own personal recruitment consultant. Firstly your CV will be completely reformatted, updated, and tailored to the IT industry.

Your consultant will then actively seek opening positions with our wide network of partner companies and new companies hiring in your area. You will be provided with comprehensive interview prep and techniques ensuring you’re fully confident in the hiring process.

On average our students are hired within only 4 weeks.

 

Money Job Guarantee (2)
Money / Job
Guarantee

We’ve got you covered. As per our job guarantee, we will place you into an IT position within 12 weeks of completing your Traineeship. The job offer must also be within 20 miles of your home location with a salary between 18 to 25k.

In the unlikely event that we are unable to do so, we will refund all of your course fees back to you with 10 working days. No quibbles, and no fuss.

Example Jobs

IT Technician
IT Support

Job Overview

To provide 1st line (helpdesk) technical support to staff within the business, assisting them with hardware and software problems via phone, email or desktop takeover.

 

Duties and Responsibilities

  • To provide technical support; answering support queries either onsite or via phone or email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To allocate more complex service issues to the relevant IT Support member.
  • To arrange for external technical support where problems cannot be resolved in house.
IT Support

Job Overview

To provide 1st line (helpdesk) technical support to staff within the business, assisting them with hardware and software problems via phone, email or desktop takeover.

 

Duties and Responsibilities

  • To provide technical support; answering support queries either onsite or via phone or email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To allocate more complex service issues to the relevant IT Support member.
  • To arrange for external technical support where problems cannot be resolved in house.

Position 1

IT Support

 

Job Overview

To provide 1st line (helpdesk) technical support to staff within the business, assisting them with hardware and software problems via phone, email or desktop takeover.

 

Duties and Responsibilities

  • To provide technical support; answering support queries either onsite or via phone or email.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system and maintain full documentation.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To allocate more complex service issues to the relevant IT Support member.
  • To arrange for external technical support where problems cannot be resolved in house.
IT
IT Technician

Job Overview

IT Technician required to join our Field Services team, which will involve working on site with our clients, helping to deliver a broad range of IT support solutions, along with providing brilliant customer service at all times.

 

Duties and Responsibilities

  • Presenting the proposed solutions to the clients over the telephone and face to face and explaining the industry jargon in a clear, confident and concise manner.
  • Designing, building and testing hardware and software for inclusion into systems both at our facility and on site. Installing and maintaining systems.
  • Problem solving both before and during installation.
  • Ensuring that during on site project work customer requirements are met wherever feasible. Providing professional and competent pre and post-sales support to customers. Writing and delivering documentation, application guides, manuals etc.
  • Training the clients staff on the operation and maintenance of the systems. Supporting colleagues with internal IT issues.
  • General PC Maintenance.
IT Technician

Job Overview

IT Technician required to join our Field Services team, which will involve working on site with our clients, helping to deliver a broad range of IT support solutions, along with providing brilliant customer service at all times.

 

Duties and Responsibilities

  • Presenting the proposed solutions to the clients over the telephone and face to face and explaining the industry jargon in a clear, confident and concise manner.
  • Designing, building and testing hardware and software for inclusion into systems both at our facility and on site. Installing and maintaining systems.
  • Problem solving both before and during installation.
  • Ensuring that during on site project work customer requirements are met wherever feasible. Providing professional and competent pre and post-sales support to customers. Writing and delivering documentation, application guides, manuals etc.
  • Training the clients staff on the operation and maintenance of the systems. Supporting colleagues with internal IT issues.
  • General PC Maintenance.

Position 2

IT Technician

 

Job Overview

IT Technician required to join our Field Services team, which will involve working on site with our clients, helping to deliver a broad range of IT support solutions, along with providing brilliant customer service at all times.

 

Duties and Responsibilities

  • Presenting the proposed solutions to the clients over the telephone and face to face and explaining the industry jargon in a clear, confident and concise manner.
  • Designing, building and testing hardware and software for inclusion into systems both at our facility and on site. Installing and maintaining systems.
  • Problem solving both before and during installation.
  • Ensuring that during on site project work customer requirements are met wherever feasible. Providing professional and competent pre and post-sales support to customers. Writing and delivering documentation, application guides, manuals etc.
  • Training the clients staff on the operation and maintenance of the systems. Supporting colleagues with internal IT issues.
  • General PC Maintenance.

Companies

Our graduates now work with

Why choose us?

We are the most cost-effective and comprehensive all-in-one solution in the UK for you to not only train for a new career in IT but actually start one.

What will set you apart

What do we provide?

  • Accredited training courses from CompTIA, Microsoft, Cisco & ITIL
  • Official CompTIA A+ Exams (Worth £331)
  • Live Lab for your practical work
  • Expert CV review
  • £18K-£25K Job Guarantee within 20 miles of your home location
  • 100% of your course fees back if you’re not placed into a role
  • Expert tutor support
  • 1 year’s unlimited access
Why choose Cyber Security

Why you should choose IT?

  • 53% of organisations struggle to find qualified professionals
  • One of the fastest growing industries in the UK
  • Average starting salary of £23K
  • Fantastic career opportunities
  • A career for life
  • Over 200,000 vacancies in the UK
  • Salaries increasing 4.2% per year
  • Average salary for IT professionals is £47K
Salary

What salary can you expect?

  • IT Technician – £23,000
  • 2nd Line Support – £32,000
  • Network Engineer – £38,000
  • Server Administrator – £42,000
  • IT Manager – £45,000
  • IT Consultant – £52,000
  • Cyber Security Consultant – £90,000

Book Your IT Technician Traineeship

Only £792

You are guaranteed a job in IT or 100% of your course fees back.

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Get in touch with one of our friendly advisors 

0207 993 6299

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