Luca Lodi Rizzini

Job Before: Bartender

Job Now: IT Support Engineer @ Dovetail IT Support Ltd

Course:  IT Technician Traineeship
Placement Date: October 2022
Why did you start the Traineeship?
I started the traineeship because I’ve always wanted to work with computers, I was tired to work night shifts at the bar. I didn’t know where to start, and this traineeship was great for me, to learn all the information I needed to start my new career.
What did you enjoy most about the Traineeship?
I really enjoyed the Live labs, where I could actually practice everything I’ve learnt throughout the course. I also enjoyed the Cisco course, I downloaded Packet Tracer as well, to recreate the settings and configurations that were done in the videos.
What's your current role like?
I work as 1st Line Support Engineer for an MSP, we give IT support to companies that don’t have an IT department.
My daily tasks are: Answering tickets through email or answering the phone. Mainly are password reset, and setting up accounts and laptops (if needed) for new starters for our clients.
Give permission to access shared mailboxes, calendars and shared folders on the cloud.

Again, I’m very happy to have done this Traineeship and started my career with this company, I can see my growth day after day.