Ibtisam Ali

Job Before:  Sales Assistant

Job Now: IT Service Desk Analyst @ Lloyds Banking Group


Course:  IT Technician Traineeship
Placement Date: August 2023

Why did you start the Traineeship?
I started the traineeship because I wanted to start a career in IT but wasn’t sure how to do this. I wanted to go down the apprenticeship route but was finding it difficult to find a suitable one. That’s when I found the Cyber Security traineeship with IT Career Switch and saw the guarantee of an IT role within 15 weeks of passing my exams.
What did you enjoy most about the Traineeship?
I enjoyed learning about the different IT concepts and the live labs which put what I learned into practice so it’s not all watching lectures.
What's your current role like?
Currently, I am working as an IT Service Desk Analyst for a bank which I am really enjoying. I assist colleagues with any issues relating to IT through calls and online tickets.