Online Training

Here you can find the outline of each course that you will study depending on whether you are looking at the IT Technician Traineeship or the Cyber Security Traineeship. If you are looking at the IT Technician Traineeship you will study 6 courses as outlined below. If you are looking at the Cyber Security Traineeship you will study the IT Technician Traineeship courses first, but then study a further 4 courses under the Cyber Security courses section after being successfully placed into your first IT role.

Each course is delivered online via video lectures, tutorials and presentations. All of which will be available to you 24/7 so you can complete the training alongside any social/work commitments you have. You have 1 years access to the IT Technician Traineeship and 2 years access to the Cyber security Traineeship.

There will be a short online assessment you will have to complete after you complete each online course package before moving onto the Livelabs. Below is a detailed outline of each course you will have access to and what you will be learning.

IT Technician Traineeship Courses

CompTIA A+

The CompTIA A+ is the foundation of your IT career. CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles. It is about much more than PC repair.

Candidates are better prepared to troubleshoot and problem solve. Technicians understand a wide variety of issues ranging from networking and operating systems to mobile devices and security.

A+ supports the ability to connect users to the data they need to do their jobs regardless of the devices being used.

CompTIA A+ 220-1001:

  • Install and configure PC system unit components and peripheral devices.
  • Install, configure, and troubleshoot display and multimedia devices.
  • Install, configure, and troubleshoot storage devices.
  • Install, configure, and troubleshoot internal system components.
  • Explain network infrastructure concepts.
  • Configure and troubleshoot network connections.
  • Implement client virtualization.
  • Support and troubleshoot laptops.
  • Support and troubleshoot mobile devices.
  • Support and troubleshoot print devices.


CompTIA A+ 220-1002:

  • Support operating systems.
  • Install, configure, and maintain operating systems.
  • Maintain and troubleshoot Microsoft Windows.
  • Configure and troubleshoot network connections.
  • Manage users, workstations, and shared resources.
  • Implement physical security.
  • Secure workstations and data.
  • Troubleshoot workstation security issues.
  • Support and troubleshoot mobile operating systems and applications.
  • Implement operational procedures.

CompTIA Network +

The CompTIA Network+ is a performance-based certification that helps you develop a career in IT infrastructure by validating the hands-on skills needed to troubleshoot, configure, and manage both wired and wireless networks. Network+ ensures an IT professional has the knowledge and skills to:

• Design and implement functional networks
• Configure, manage, and maintain essential network devices
• Use devices such as switches and routers to segment network traffic and create resilient networks
• Identify benefits and drawbacks of existing network configurations
• Implement network security, standards, and protocols
• Troubleshoot network problems
• Support the creation of virtualized networks

CompTIA Security +

The CompTIA Security+ is a global certification that validates the baseline skills you need to perform core security functions and pursue an IT security career.

CompTIA Security+ is the first security certification IT professionals should earn. It establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. Security+ incorporates best practices in hands-on trouble-shooting to ensure security professionals have practical security problem-solving skills. Cybersecurity professionals with Security+ know how to address security incidents – not just identify them.

Why is it different?

No other certification that assesses baseline cybersecurity skills has performance-based questions on the exam. Security+ emphasizes hands-on practical skills, ensuring the security professional is better prepared to problem solve a wider variety of issues.

More choose Security+ for DoD 8570 compliance than any other certification.

Security+ focuses on the latest trends and techniques in risk management, risk mitigation, threat management and intrusion detection.

The new Security+ certification covers the Junior IT Auditor/Penetration Tester job role, in addition to the previous job roles for Systems Administrator, Network Administrator, and Security Administrator.

• Network Security
• Network Security
• Compliance and Operational Security
• Threats and Vulnerabilities
• Application, Data and Host Security
• Access Control and Identity Management
• Cryptography
• Outro


The CCENT (Cisco Certified Entry Networking Technician) certification validates the ability to install, operate and troubleshoot a small enterprise branch network, including basic network security.

The CCENT certification validates the skills required for entry-level network support positions, the starting point for many successful careers in networking. CCENT certified professionals have the knowledge and skill to install, operate, and troubleshoot a small enterprise branch network, including basic network security.

It opens doors to a career in networking. Having your CCENT means you have what it takes to manage a small, enterprise branch network. A CCENT is your first step toward CCNA certification and will help you stand out from the crowd in entry-level positions.

• Networking Fundamentals
• Basic Ethernet LAN Implementation
• Designing Ethernet LANS
• Understanding IPv4
• Working With Cisco Routers
• IPv4 Design And Troubleshooting
• IPv4 Services
• Implementing IPv6

MS Windows 7

The Windows 7 course is offered by Microsoft, the leading IT corporation in the world today. This course will teach students how to install, support and maintain the Windows 7 operating system which is currently the most popular and widely-used operating system on the market. It will also teach you to identify and resolve issues concerning the security, application and networks on devices that are running Windows 7.

This course is intended for novice and experienced Network Administrators, Desktop Support Technicians or other IT professionals who have a need to install, configure, and administer Microsoft Windows 7.

70-680: Windows 7 Configuring:

• Installing, Upgrading and Migrating to Windows 7
• Deploying Windows 7 in the Enterprise
• Enterprise Management in Windows 7
• Configuring Hardware and Applications
• Configuring Network Connectivity
• Configuring Access to Resources
• Configuring Mobile Computing
• Configuring Security Options
• Monitoring And Maintaining Systems
• Configuring Backup and Recovery Options

MS Windows 10

The (Microsoft Certified Solutions Associate) Windows 10 operating system was released by Microsoft in 2015 as a follow up to the Windows 8.1 platform and is compatible with multiple devices such as tablets, laptops, PCs and mobile devices. Some of the improvements that have been made in the change from Windows 8.1 are:

A “tablet mode” that has been included for touch devices

The Start button, which was absent in Windows 8 has been returned to the desktop in “pop-up” mode

The touchpad gestures have been significantly improved

The Internet Explorer browser has been retired and replaced with the new Microsoft Edge browser.

As for the certification, obtaining the MCSA Windows 10 qualification will show that you have the required expertise to install, configure and manage all aspects of the Windows 10 operating system including networking, security issues and maintenance.

70-697: Configuring Windows Devices:

• Introducing Windows 10
• Installing Windows 10
• Configuring Devices
• Configuring Network Connectivity
• Managing Storage, Data and Printers
• Managing Apps
• Managing Device Security
• Maintaining Windows 10
• Troubleshooting and Recovery
• Deploying Windows 10 Enterprise Desktops
• Managing User Profiles and User State Virtualization
• Managing Desktop and Application Settings Using Group Policy
• Configuring and Managing Client Hyper-V

ITIL Foundation

This ITIL Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This course gives students the necessary knowledge to work in roles such as 1st line Support within IT Service management companies. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally. This course covers the 5 main concepts within ITIL: Service Strategy, Design, Transition, Operation and Continual Service Improvement.


  • The ITIL Qualification Scheme
  • Introduction to Service Management
  • ITIL and the Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Service Management Technology
  • How it all Fits Together

Cyber Security Traineeship Courses

CompTIA Linux+

What Is Linux?

In short, Linux is an open-source, UNIX-like operating system created by Linus Torvalds that runs a plethora of different devices today. When you do your online banking or use Google, Facebook or Twitter, you’re talking to Linux servers in the cloud. In fact, nearly all supercomputers and cloud servers run Linux, as does your Android smartphone and many other devices around your home and workplace, such as firewalls and routers.


  • Module 1: Instructions
  • Module 2: Managing Software
  • Module 3: Configuring Hardware
  • Module 4: Managing Files
  • Module 5: Booting Files
  • Module 6: X
  • Module 7: Admin
  • Module 8: Basic Networking
  • Module 9: Scripts
  • Module 10: Security


The ICND2 course teaches topics related to LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, infrastructure services, and infrastructure maintenance. Is the CCNA worth it? A CCNA Security expert qualifies to work as a security administrator, network security specialist, or a network support engineer. So if you want to be in security its worth learning.


  • Module 1: Configuring Ethernet LANs
  • Module 2: Configuring IPv4 Routing Protocols
  • Module 3: Wide Area Networks
  • Module 4: IPv4 Services
  • Module 5: IPv4 Routing And Troubleshooting
  • Module 6: IPv6 Routing
  • Module 7: Cloud Based Networking

Cisco CCNA Security

Cisco Certified Network Associate Security (CCNA® Security) validates associate-level knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a network professional demonstrates the skills required to develop a security infrastructure, recognize threats and vulnerabilities to networks, and mitigate security threats.


  • Module 1: Network Review
  • Module 2: Terminology And Fundamentals
  • Module 3: PKI And Cryptography
  • Module 4: AAA
  • Module 5: Bring Your Own Device
  • Module 6: Secure Access
  • Module 7: VPNs
  • Module 8: Secure Routing And Switching
  • Module 9: Firewalls
  • Module 10: Intrusion Protection System (IPS)
  • Module 11: Content And Endpoint Security


CySA+ is the only intermediate high-stakes cybersecurity analyst certification with performance-based questions covering security analytics, intrusion detection and response. As attackers have learned to evade traditional signature-based solutions, such as firewalls, an analytics-based approach within the IT security industry is increasingly important for most organizations. The behavioral analytics skills covered by CySA+ identify and combat malware, and advanced persistent threats (APTs), resulting in enhanced threat visibility across a broad attack surface.


  • Module 1: Threat Management
  • Module 2: Vulnerability Management
  • Module 3: Cyber Incident Response
  • Module 4: Security Architecture and Tool Sets

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