Zefania Mangusho

Job Before: Data Manager/IT Support Manager

Zefania Mangusho IT Career Switch

Job Now: IT Support Engineer @ North Bristol NHS Trust

 

 

Zefania Mangusho IT Career Switch

Course: Cyber Security Traineeship
Placement Date: September 2024

Why did you start the Traineeship?
I wanted to gain more knowledge in IT and more so Practical Knowledge which I strongly gained from the live labs.
What did you enjoy most about the Traineeship?
To be fair I enjoyed the practical succession in the live lab more, they gave me a big picture of what I wanted to learn in IT.
What's your current role like?
I work as an IT support engineer dealing more with incidences, and troubleshooting hardware issues and software issues.
We are responsible for taking care of over 9000 PCs, Laptops, Printers and iPads, not forgetting the IP phones.

I enjoy my job so much as it has exposed me to systems like MECM, and Active Directory which a powerful tools that we use to manage users and computers around the hospital.