Job Before: Healthcare Assistant
Job Now: IT Support Analyst @ Essex County Council
Why did you start the Traineeship?
I started the traineeship when I was looking for the best place to learn about IT and change my career path.
What did you enjoy most about the Traineeship?
The wide coverage of the IT courses touches all the fundamentals in IT. I can now answer virtually any question pertaining to how IT infrastructure works together to give the bigger picture of IT services.
What's your current role like?
My current role as an IT Support analyst has been interesting and full of new daily challenges. The role here is primarily focused on handling daily front-line issues, with a focus on customer education and service delivery optimisation.