Job Before: Conference Manager Job Now: Technical Support Engineer @ Ctalk
Why did you start the Traineeship?
I had always wanted to be in the IT field but thought that without a degree and previous experience it would never happen, then when the pandemic hit and I lost my job in Hospitality Management, I took it as an opportunity to make a real go at it. After researching into the best route to make such a big career change, I found IT Career Switch who offered not only a full in-depth course with an official certification, but also the support in CV building and applying to jobs. After a few phones speaking with them, I knew it was the right path to take and got started right away.
What did you enjoy most about the Traineeship?
Everything. The structure of the course was great for myself who hasn’t had formal IT training before, it started with the basics and laying a solid foundation of knowledge and then built on it with each subsequent section. The knowledge was then re-enforced by exams throughout, so I knew I was able to apply what I was learning. Finally, the range of topics covered from networking to security, gave me the confidence that I would be able to step into this new career and be able to hold my own.
What's your current role like?
My current role is Technical Support Engineer and it’s everything I imagined and more, everyday I’m learning and developing my skillset in a great team with fantastic support. I get to be hands-on with computer systems and help solve client problems, which is greatly rewarding when I’m able to assist them in getting back up and running. I see myself being here for many years with multiple avenues to be able to go into within the company. I wouldn’t have been able to be where I am today without IT Career Switch and for that I am forever grateful.