Robin Kilsby

Job Before: English Tutor




Job Now: ICT Service Desk Analyst @ Nacro
Jamie-Rao
Course: IT Technician Traineeship
Placement Date: August 2019
Why did you start the Traineeship?
I have long had an interest in technology, and wanted to learn new knowledge and skills to help me switch to an exciting new career.
What did you enjoy most about the Traineeship?
I think the inclusion of the CompTIA A+ exams makes it a very attractive package. The exams consolidated much of what I learned in the video courses, in topics such as hardware, networking, security and troubleshooting, and are a well-known qualification in the industry.
What's your current role like?
I work in a busy IT department in a charitable organisation and support a large number of end users. Although it can be pretty intense, it’s a rewarding role and I’m constantly learning new skills.