Paula Maranhão
Job Before: Barista
Job Now: Junior Technology Support Engineer @ Mount Anvil
Why did you start the Traineeship?
I had previously worked as a barista. The long hours standing and the low pay were not sustainable in the long term anymore for me. I’ve always been an enthusiast of all things tech-related and have taken several short courses in the area as a hobby. When I found out about the traineeship I thought it was the opportunity I needed to start a new profession.
What did you enjoy most about the Traineeship?
The live labs were definitely the best part of the training. It was an amazing platform to put into practice all the theories I had learned in the courses.
What's your current role like?
I work for a company in the construction industry, where the IT department do the support for the head office and 6 other sites. After receiving an issue through the ticketing system or phone I do some basic troubleshooting either in person or remotely. I also do provisioning of devices for new starters, setting up of desks, accounts creation, induction, decommissioning of leavers, asset management, morning checks of meeting rooms and site visits.