Omar Qassem

Job Before: Retail Deputy Manager




Job Now:IT Support Analyst @ FedEx
Jamie-Rao
Course:Cyber Security Traineeship
Placement Date: February 2021
Why did you start the Traineeship?
I started the traineeship because I felt a bit stuck in my previous career. I’ve always had a passion for IT and thought this would be the best way to gain further knowledge and the correct qualifications.
What did you enjoy most about the Traineeship?
My favourite part of the traineeship was the live practice labs, they really gave me a good understanding and hands on experience to implement all the knowledge I had learnt from the previous lectures.
What's your current role like?
I am now an IT Support Analyst for FedEx. In my new role I troubleshoot and maintain the live warehouse portal system fixing various problems raised by clients and customers. I am also involved with helping implement new systems the company looks at developing within the future. I am more then happy with the results from completing the Traineeship, and look forward to my future career path within the IT industry.