Job Before: Payment Service Officer
Job Now: Service Desk Analyst @ Sky
Why did you start the Traineeship?
I started the Traineeship because I wanted a change of career, IT is an industry that I’ve always wanted to venture into. For me the best way to do this was by doing the IT Career Switch Traineeship!
What did you enjoy most about the Traineeship?
I enjoyed the fact that after all of the videos and learning material I was given access to the Livelabs so that I could actually get hands on and carry out the jobs and processes I’d actually learned about. This was massive help. I also enjoyed the fact that the guys at career switch were at hand anytime I needed help or information.
What's your current role like?
My current role is a Service Desk Analyst for Sky. My role consists of helping employees with IT issues ranging from password resets, fixing VPN connections, troubleshooting software and hardware related issues, active directory amendments and helping Sky Tv Studio staff with IT related issues.