Kristjan Dukaj
Job Before: Server Assistant
Job Now: Field Support IT Analyst @ National Centre for Social Research
Why did you start the Traineeship?
I started the Traineeship in hopes I could get a job before I finished university so I could start my career earlier.
What did you enjoy most about the Traineeship?
I enjoyed Self paced learning, it allowed me to finish in 4 months rather than 1 year. The practice labs were fun to do and gave me the confidence needed to feel ready for a job in IT.
What's your current role like?
As a field support IT analyst I remotely troubleshoot many problems such as vpn connectivity, vm management, user errors and software deployment. While in office I am also responsible for imaging, wiping and set up of devices. Thanks to the team around me I have learnt so much and love it there.
• Troubleshot and resolved a wide range of IT issues, including VPN connectivity, user errors, and software deployment.
• Manage device life cycle, including in-house laptop builds, on-boarding, and off-boarding processes (device imaging, data wiping, and setup).